24/7 Help Desk Support
Help desk to stay ahead in the competition
Netrefine constitutes different teams in the help desk service. We provide 24*7*365 service to answer all the customer queries and service guides to bring out the efficacy in seamless networking.
Guidance
Technical assistance related to software, networks, and systems.
Response to queries
Answers and gives out a suitable solution by isolating the problem.
Help desk to stay ahead in the competition
Netrefine constitutes different teams in the help desk service. We provide 24*7*365 service to answer all the customer queries and service guides to bring out the efficacy in seamless networking.
Guidance
Technical assistance related to software, networks, and systems.
Response to queries
Answers and gives out a suitable solution by isolating the problem.
Other services under the help desk
Staying ahead in the competition is the main motive of our help desk team. Following are more of services under the help desk
Troubleshoot
The issues in the software or network that are put out by the client are rectified by isolating them first and then dealing with the bug individually.
Tracking of bugs
Latest bug tracking technology to identify the unknown bugs and sort the user’s issues.
High-level and low-level resolvers
Equipment to guide and resolve all the levels of issues related to the software or network systems.
Different mediums to reach out
The customer’s queries reach out through different media such as email, calls, or messages.
Benefits of Help Desk
Our help desk accompanies various benefits.
24*7*365 Priority
Ongoing management of queries and issues. Resolving several bugs, troubleshooting, etc.
Latest Technology
The fixing and isolation of the problems are done with the aid of the latest technology and networking.
Time Saving
The pressure to resolve issues by self is nil and hence a lot of time is managed and conserved from the customer’s side.
Service areas
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Our monthly plan for all our services.
We put together the best and affordable plans that you may get for our high-quality services.
Startup Pack
Initial Server Setup- 24/7 Proactive Server Management
- Backup & Restore Data
- 3rd Party Software Installation
- Software & Security Updates
- Basic Server Tuning & Optimization
Initial Server SetupPopular
Value Pack
- Help Desk Support (30 Min Max Response Time)
- Server Optimization & Hardening
- Backup/Restore Data
- Security Incidents Monitoring
- Migration & Transfers
Super Saver Pack
- Server hardening and initial setup
- Remote linux os install
-
Hourly server admininstration
- Server security package
- Data Recovery
- SSL certificate installations
""Vinit is a very dedicated professional and has been a great assistance in setup and maintenance of our systems.""
Alex Brauer
""Vinit was great at communicating and available most times even with the difference in time zones. Work was completely quickly and accurately.""
Nalini Nand
"Vinit finished the job in the speed of light. Was available to start straight away and successfully find the problems and solved them. Will hire him again for any server /DNS issue without hesitation. 5/5.""
Shahaf Levi
Contact us to earn more
Contact our experts to stay in touch with us and get to know more about your business management.